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Service With a Smile

“Hello beautiful,” the hostess at an airport restaurant said as I approached the hostess stand. I was aroused from my airport stupor at the unfamiliar phrase. I hadn’t even been in the airport that long. I was simply tired and hungry and had opted for a later flight (and a free round trip ticket voucher) and had time to sit and enjoy a meal.

Her simple, yet rare these days, hospitality gave me a jolt. Immediately, my shoulders loosened and I smiled.

“Can I have a…,” I started to say, before she cut me off.

“I’ve got you covered sweetheart. A table with an outlet next to it. I see you’re a woman who’s a smart professional,” she said with a big smile.

I didn’t have a visible laptop case and don’t normally carry a computer, except on this trip I had one. I hardly looked professional and didn’t feel particularly smart in that moment.

I sat near the hostess stand and listened to her greet everyone who entered the restaurant. The most sour-looking frowns morphed into smiles upon her greeting. Later I called her over and asked what was her secret. How did she get to be so positive? A year ago she was out of work and was flipping through the channels on her TV. Today, she as a job and feels blessed.

“I meet the most beautiful people in this place. All the people coming and going from interesting places. What is not to feel positive about? I love people. I love my job.”

What I forgot to do was tell her boss to give that woman a raise.

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